About Klotti Freizeitpark

Nestled in Germany’s scenic Moselle region, Klotti Park is a family-friendly destination that combines rides, animals, and nature. The park welcomes thousands of visitors each year, but until recently, tickets and passes were only available at the entrance. This led to long queues and heavy administrative work for the team.

The Challenge

Klotti quickly realized that their traditional approach could no longer meet modern expectations. With no online tickets or passes available, visitors often waited up to 45 minutes at the entrance. The team also spent countless hours manually processing annual passes and gift vouchers. On top of that, selling tickets through external partners was nearly impossible.

"Moving to online ticketing was an important step for us. Visitors simply expect it these days.” – Pia, Klotti Park

The Booqi Solution

By switching to Booqi, Klotti Park fully embraced digital ticketing and pass management. Visitors can now purchase tickets and annual passes in advance, streamlining the flow at the entrance. Family tickets are offered exclusively online to actively encourage webshop use, and digital gift vouchers save significant time.

The park can also make tickets easily available to resellers and partners through Booqi, expanding both reach and revenue.

"Before, we sent vouchers by post. Now everything is digital — saving us an enormous amount of work.” – Pia

The Results

The impact was immediate: waiting times at the entrance dropped from 45 minutes to just 10. Visitors enjoy the convenience of online booking, which boosts overall satisfaction. Meanwhile, the Klotti team can now focus on delivering great guest experiences rather than being buried in paperwork.

Partnerships through the webshop have also brought in new visitors and a clear increase in revenue.

"The whole process has become more efficient. We now have more time to focus on our guests.” – Pia

Additional Benefits

For Pia and her team, the advantages go beyond ticket sales. She highlights Booqi’s personal and lightning-fast support:

"I’ve never had to wait longer than ten minutes for a response — that means a lot to us.” – Pia

The user-friendly system is another plus. The team picked it up quickly and even uses Loom videos to train new colleagues. Looking ahead, Klotti is excited to explore new features such as advanced reseller dashboards and dynamic pricing.

Ready for the Future

With Booqi, Klotti Park has built a strong foundation for growth and innovation. From shorter queues and happier guests to higher revenue and smoother operations, the digital transformation has been a clear success.