Managing capacity is a constant challenge for venues that offer multiple ticket types or experiences within the same space. At Booqi.me, we’ve designed a smart and flexible solution to address this issue: capacity poules. This feature ensures you get the most out of your available space without exceeding safety limits or compromising the visitor experience.

In this article, we’ll explain how capacity poules work and share a real-world example of how one of our clients, Soccerbeat, successfully uses this feature to manage their exclusive VIP room.

What Are Capacity Poules and Why Do You Need Them?

Imagine a venue like a museum or event space where you sell tickets for different experiences. For instance:

• General entrance tickets

• Guided tours

• Private bookings

Each of these ticket types may serve different audiences, but they share the same physical space. For fire safety, comfort, or operational reasons, you have a strict capacity limit—for example, 200 people at any given time.

Here’s where capacity poules come in: they allow you to set a shared capacity limit across an x amount of products and dynamically balance ticket sales to prevent overcrowding. The system ensures your venue operates efficiently by distributing capacity where it’s most needed, while keeping operations simple for your staff.

The Power of Capacity Poules: A Real-Life Example

Let’s look at Soccerbeat, a dynamic sports venue that uses our capacity poule feature to streamline their VIP room bookings.

Soccerbeat’s Challenge

Soccerbeat’s VIP room is a single, high-demand space with a capacity limit of one booking with a maximum of 12 people per booking. They offer multiple ticket options for the room, including:

• Hourly private bookings for groups (1, 2, 3 and 4 hours).

  • With/without with access to the activity zone.

• Birthday parties.

Managing these overlapping products manually would create inefficiencies. Some tickets might be oversold, while others were underutilised. With a total of nine products within this capacity poule, handling them effectively without the capacity poule feature would be nearly unmanageable.

The Capacity Poule Solution

With Booqi.me’s capacity poule feature, Soccerbeat automated the entire process. Here’s how it works:

1. Centralized Capacity Control
   Soccerbeat’s staff set a shared capacity of 1 booking for all tickets tied to the VIP room. Every booking, regardless of ticket type, automatically deducted from the same capacity pool.

2. Effortless Adjustments
   The system required no manual monitoring or adjustments. Capacity was balanced dynamically in real time, freeing up Soccerbeat’s staff to focus on delivering great experiences.

3. Revenue and Efficiency Boost
   By optimizing ticket allocation and ensuring every available slot was utilized, Soccerbeat significantly increased their revenue while improving customer satisfaction.

Why Capacity Poules Make a Difference

Capacity poules offer numerous advantages for venues of all types:

• Simplify Operations: Eliminate the complexity of managing multiple products with overlapping capacity.

• Maximize Revenue: Use dynamic allocation to sell the optimal number of tickets for each product.

• Enhance Visitor Safety: Ensure you stay within capacity limits without compromising the visitor experience.

• Adapt to Demand: Adjust effortlessly to changes in ticket popularity, whether daily, weekly, or seasonal.

Discover How Booqi.me Can Help

At Booqi.me, we’re committed to making capacity management simple, efficient, and effective. The capacity poule feature is just one way we help venues like Soccerbeat optimize their operations and maximize their potential.

Want to see what capacity poules can do for your venue? Contact us today or explore the possibilities on Booqi.me. Let us help you unlock smarter capacity management!